Effective Date / Last Updated: September 1, 2026
This Refund & Return Policy applies to purchases from nuvitasupply.com, operated by CLAWSON HOUSWARE TRADING INC.
1. General Policy
Because we sell wholesale and customized health products, return and refund eligibility depends on the product type, condition, and whether customization was involved. Please review your order carefully before confirming payment.
2. Return Window
- Standard, non-customized products: return requests must be submitted within 7 calendar days of delivery.
- Custom or private-label products: generally not returnable unless defective or incorrectly fulfilled by us.
- Damaged or incorrect items: must be reported within 48 hours of delivery with photos and order details.
3. Eligibility for Return
To be eligible, items must:
- Be unused and in original packaging
- Be in resalable condition
- Include all original labels, seals, and inserts
- Be accompanied by proof of purchase and an approved return authorization
4. Non-Returnable Items
The following are generally not returnable:
- Custom-labeled or private-label products
- Opened supplements or consumable health products
- Products stored improperly after delivery
- Clearance, final-sale, or special-order items
- Items damaged due to customer handling or shipping arranged by the customer
5. Return Process
- Email nuvitasupply@outlook.com with your order number and reason for return.
- We will review and, if eligible, issue a Return Authorization (RA) number.
- Ship the item back to the address provided with the RA number clearly marked.
- Returns sent without an RA number may be refused or delayed.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
6. Refunds
Once a return is received and inspected:
- Approved refunds are issued within 5–10 business days.
- Refunds are issued to the original payment method where possible.
- For check payments, refunds may be issued by company check.
- Shipping charges are generally non-refundable unless the return is due to our error.
7. Exchanges
Exchanges may be available for defective or incorrectly shipped items. If the replacement item is unavailable, a refund may be offered instead.
8. Damaged or Missing Items
Please inspect your delivery promptly. For damaged or missing items:
- Contact us within 48 hours of delivery
- Provide photos of the packaging and products
- Provide your order number and packing slip
We will work with you and the carrier to resolve the issue.
9. Order Cancellations
- Orders may be canceled before processing begins.
- Custom orders may not be canceled once production or labeling has started.
- Canceled orders may be subject to fees for work already performed or materials purchased.
10. Contact
CLAWSON HOUSWARE TRADING INC
PO BOX 40012, Staten Island, NY 10304-0012
Email: nuvitasupply@outlook.com